Frequently asked questions

How does bidding on Interpyro work? +

You place a bid on a lot; if you are the highest bidder when the auction closes, you win the lot. You will then automatically receive an e-mail with a payment link. More details on the "How bidding works" page. Tip: install our app (interpyro.com/app) so you never miss a closing auction or being outbid.

How long do I have to pay after winning an auction? +

After winning a lot you have 48 hours to pay by default. You will receive an e-mail with a payment link, and you can also pay via your account under 'Orders'. Can't pay in time? Contact us as soon as possible.

Can my won fireworks be shipped or delivered? +

No. For safety and transport reasons, fireworks may not be sent by post or parcel service. All lots on Interpyro are therefore collected in person from the seller — which also means there are no shipping costs.

How and where do I pick up my won fireworks? +

As soon as you win a lot, you choose a pickup time slot with the seller right away. After payment you receive both the invoice and a pickup proof with your order number and a QR code — show this at the shop when you collect your order. Questions? Contact the seller via 'Ask about an order'. Handy: with the app (interpyro.com/app) your pickup proof is always at hand.

Can someone else pick up my order for me? +

Arrange this in advance with the seller via 'Ask about an order' (with your order number). Because age verification applies to fireworks, the person collecting must also be at least 18 and be able to show ID.

What happens if I don't pick up my lot on time? +

Contact the seller via 'Ask about an order' as soon as possible to arrange a new pickup time. If you consistently fail to collect a paid lot, costs may be charged for this — see the Terms and Conditions.

Why do I need to confirm my age? +

In Germany, fireworks may only be sold to persons aged 18 and over. That is why we ask you to confirm your age when ordering, and you must be able to prove this with valid ID when collecting your order.

When am I allowed to set off the fireworks I bought? +

Consumer fireworks (category F2) may generally only be set off in Germany on 31 December and 1 January. Outside that period, setting off fireworks is only allowed with a separate permit from the municipality. Always follow your local municipality's rules.

I've been outbid, what now? +

If someone bids higher, you will be notified. You can simply bid again as long as the auction is still running. Note: a placed bid is binding and cannot be withdrawn.

When does the auction close? +

Every lot shows a countdown with the exact closing time. If you are the highest bidder at that moment, you win the lot and automatically receive an e-mail with a payment link.

Is bidding free? Are there any costs? +

Creating an account and bidding is free. You only pay if you win a lot: the winning bid plus the buyer's commission. There are no shipping costs, since all lots are collected in person. All costs are shown clearly before you pay.

Can I cancel or return my order? +

A bid is binding and cannot be withdrawn. For safety reasons, purchased fireworks cannot be returned or withdrawn — see the "Returns & Withdrawal" page for the full explanation.

My fireworks are damaged or incomplete when I pick them up +

Preferably check your lot right at pickup. If something is wrong, contact the seller straight away via 'Ask about an order' (with your order number). Can't resolve it together? We're happy to help further — see also our Complaints procedure.

What do I receive after paying for my won lot? +

After successful payment you receive two documents by e-mail: the invoice and the pickup proof. The pickup proof shows your order number and a QR code — have this scanned at the shop when you collect your order. Both are also available in your account under 'Orders', or always at hand via the app.

Where can I find my invoice? +

After successful payment you automatically receive the invoice as a PDF by e-mail. You can also find your orders and invoices in your account under 'Orders'.

Where can I find my order number? +

Your order number is in your order confirmation e-mail and in your account under 'Orders'. It's the number starting with a # followed by digits.

Do I get notified if I win or am outbid? +

Yes, you automatically receive an e-mail when you win a lot. If you allow notifications in your browser or via our app, you'll also get push notifications, for example when you're outbid.

Is there an app? +

Yes! You can install our web app on your phone: open the website on your phone and choose 'Install app' in the banner, or go directly to interpyro.com/app. That way auctions, notifications, and your QR pickup proof are always within reach.

My payment failed, what now? +

No worries: you can simply try again via the payment link in your e-mail or via your account under 'Orders'. Check your bank's daily limit or try a different payment method.

How do I become a seller on Interpyro? +

Want to sell fireworks on Interpyro yourself? Contact us at kontakt@interpyro.com — we'll gladly discuss the possibilities and terms with you.