Complaints Procedure
Not satisfied with a lot, a seller, or our service? Let us know at kontakt@interpyro.com — we take every complaint seriously.
Filing a complaint
Submit your complaint via kontakt@interpyro.com or the contact page, with as complete a description as possible and your order number.
Response time
You'll receive an acknowledgement within a few business days. We aim to give you a substantive reply within 14 days. If we need more time, we'll let you know within that period.
Escalation
If your complaint concerns a specific store (for example an undelivered lot), we mediate between you and that seller. If we can't resolve it together, you can bring the dispute before the competent court.
Online dispute resolution
As an EU consumer, you can use the European ODR platform for online dispute resolution at ec.europa.eu/consumers/odr. This is a mandatory disclosure for EU businesses selling online to consumers.
Participation in a consumer arbitration board (Verbraucherschlichtungsstelle)
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).
Get in touch at kontakt@interpyro.com for any questions or complaints.